Free Shipping within the U.S.*
Free standard shipping is available for orders within the U.S. totaling $99 or more after any discounts have been applied*
- All orders ship same day or by the next business day via USPS or UPS.
- Shipping methods and times vary by product purchased and are provided below.
- Expedited shipping is also available – see below for cost estimates and details.
*Free shipping does not apply to international orders or shipping to U.S. territories. Exclusions may apply.
Bio-Botanical Research Products
Microbiome Labs Probiotic and Gut Restoration Products
If you do not receive your package within 2 weeks of shipping, please contact us here and we’ll make every attempt to locate your package. If the package is lost due to our error or shipper error, we’ll reship your products to you at no extra cost. In the case of lost packages due to customer error, see the incorrect shipping address section below.
Incorrect Shipping Address
The Company is not responsible for any lost packages which are incorrectly addressed due to customer error. If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package.
Shipping labels are generated from the information you provide us. If you provide incorrect or incomplete address information when placing your order (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost you will be charged the full cost for any re-shipped products plus the cost of shipping. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.
The use of a ship forwarding service or reshipping company is discouraged and will void our returns and lost package policies upon delivery at the reshipping company. We’ve had problems with lost packages and packages being seized or confiscated by customs when shipping overseas or when using reshipping services or ship forwarding companies.
Orders shipping to a ship forwarding company or service will be placed on hold and we will attempt to contact you via phone and/or email. We can either cancel and refund your order or ship your order after you agree to waive the right to invoke our returns and lost package policies upon delivery at the reshipping company.