We take our commitment to quality very seriously and only carry the very best products. Our family has personally tested every product we carry in our store. We want you to love every purchase you make from us. But, if you find you are not happy with a product for any reason, review our returns and cancellation policies below to determine if you’re eligible for a return.
Product Return Overview
You can return unopened products for a full refund for any reason within the applicable time frame. We cannot accept any opened products. Not following our return policies may result in a delay of your refund.
- Damaged Items: If your package or product was damaged during shipment do not open the box. Save the original box and contents and contact us immediately. We’ll make every effort to resolve the issue at once.
- Bio-Botanical Research Returns: Refund requests must be submitted to us within 30 days of purchase to be eligible for a refund. Refer to the Bio-Botanical Research section below for full details.
- Microbiome Labs Returns: Products must be returned within 30 days of purchase to be eligible for a refund. Refer to the Microbiome Labs section below for full details.
- Contact Us First: Before returning items, contact us to request a pre-authorization. Returns MUST be shipped to the correct address to apply for a full refund. Using a shipping method using tracking is highly recommended.
Shipping Costs for Returns
We will pay for return shipping costs if the return is a result of our error (such as if you received an incorrect item). If there was no error on our part, you are responsible for return shipping charges. Returns that are lost in the mail without tracking information may not be refunded.
Processing Your Refund
You should expect to receive your refund within 2-3 weeks of returning your package, however, in many cases you will receive a refund more quickly. It often takes several days for our shipper to receive returned items. It can take a few more days for us to verify the return and issue the refund. After we issue the refund, your bank can take several days to credit your payment method.
If you wish to cancel an order, call us as soon as possible – our phone number is on our contact form. We will make every attempt to stop your order before it ships. However, if your order has already been shipped, you will have to return (or refuse) the package. Any order that is cancelled after it leaves our facility will be considered a return.
The use of a ship forwarding service or reshipping company is discouraged and will void our returns policy upon delivery at the reshipping company. We’ve had problems with lost packages and packages being seized or confiscated by customs when shipping overseas or when using reshipping services or ship forwarding companies.
Orders shipping to a ship forwarding company or service will be placed on hold and we will attempt to contact you via phone and/or email. We can either cancel and refund your order or ship your order after you agree to waive the right to invoke our returns and lost package policies upon delivery at the reshipping company.
If you are eligible for a product return, Contact Us Here to initiate your return.
Bio-Botanical Research Products
Microbiome Labs Probiotics and Gut Restoration Products