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Canadian Ordering Information
Below you’ll find answers to the most common questions about product availability, quantity limits, shipping, and ordering from Canada.
Buying MegaSporeBiotic in Canada
MegaSporeBiotic is one of the select products that can be shipped to Canada. Orders shipping to Canada are sent via the fastest available carrier at the time of shipment, based on destination and availability.
Due to Health Canada regulations, products containing Immunoglobulins (such as Mega IgG2000 or MegaMucosa) cannot be shipped to Canada.
Canadian customers may order up to a 3-month supply of eligible products. Quantity limits are enforced automatically at checkout.
Canadian Ordering FAQs
Find answers to commonly asked questions about our products and services.
Which products can be shipped to Canada?
MegaSporeBiotic, RestorFlora and HU58 products may be shipped to Canada. And most other products made by Microbiome Labs may also be shipped to Canada.
IgG products, such as Mega IgG2000, may not be shipped to Canada due to Health Canada and Canadian Customs restrictions.
Click here to see all products available in Canada.
Which products CANNOT be shipped to Canada?
All Biocidin Botanical products, including Biocidin, Olivirex, GI Detox and ProFlora 4R, cannot be shipped to Canada. The Mega IgG2000 and MegaMucosa products by MicroBiome Labs cannot be shipped to Canada.
When will I receive the products I’ve ordered?
Orders shipping to Canada are sent via the fastest available carrier at the time of shipment. Please see our shipping details page for approximate delivery times.
What are the quantity restrictions when shipping to Canada?
For each order, Canadian customs and/or Health Canada restricts the quantity to a 90 day supply of each product, which is usually 3 bottles.
For example, Canadian customers may order up to three bottles of MegaSporeBiotic (60 capsules) OR a single bottle of MegaSporeBiotic (180 capsules), plus up to three bottles of RestorFlora, plus up to three bottles of HU58.
What is your return policy?
We accept returns for unopened products within 30 days of purchase for a full refund, minus original shipping fees. We cannot accept returns for opened or partially used items.
Please see our Return Policy for details.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. If you don’t get a tracking email, please contact us.
What if products are not showing on the Shop page?
If you live in Canada, be sure that you’re placing your order from an IP address located in Canada to see products available to Canada. Products available to ship to Canada are located on this page here.
If you’re using a web browser VPN or VPN service using a non-Canadian IP location, choose a Canadian location. VPN services can use IP addresses of other countries. So if using a VPN, ensure it’s using a Canadian IP address/location in order to see products on this page.
Can you ship to a United States address?
Yes. If you live in Canada you can order any of our products from our website shipped to a U.S. address. Note that if you are ordering from an IP and location inside Canada, our website will automatically hide certain products that are not available in Canada, so you will not see these products.
You can make these products visible by using a VPN with a USA location, or by calling us to place a phone order toll free at 888-660-8944 (Mon – Fri, 9am – 5pm Mountain time). You may also contact us via our contact form, including your name, phone and best time to reach you, and we’ll call you back to place your order over the phone. Be sure to double check the correct shipping address and ensure that the person living at the shipping address will receive and hold the products for you.
What about duties and taxes?
Orders shipped to Canada may be subject to import duties, taxes, or brokerage fees imposed by Canadian customs authorities. These fees are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs processing and fee assessment are handled by Canadian authorities and may vary based on the shipment and destination.
Click here to see all products available in Canada.
Canada Quantity Restrictions
A maximum of a 90 day supply of each product may be ordered, due to Canadian Customs and Health Canada restrictions. Canadian customers may order up to three bottles of MegaSporeBiotic (60 capsules each) OR a single bottle of MegaSporeBiotic-180 (180 capsules each), plus up to three bottles of RestorFlora, plus up to three bottles of HU58.
